Improving Patient Outcomes
Bringing high quality care to patients with severe pain
Basic Home Infusion (“BHI”) provides home-based care for intrathecal pump patients. An intrathecal pump is a surgically implanted device that delivers medication directly to a patient’s spinal cord and is often used by people living with severe, chronic pain or spasticity. BHI has a network of over 60 highly skilled nurses across 40 states providing direct patient care. The company also operates in-house compounding pharmacies. Providing in-home care is important for patients with intrathecal pumps, who often face limited mobility. This approach allows BHI to deliver care in a way that centers patients’ needs and ultimately drives better health outcomes.
Reaching more high-need patients
Expanding the company’s reach to more geographies and patient populations is core to scaling BHI’s impact and creating value for the business. We have worked with BHI to expand the team’s capacity for growth. This included adding experienced executive team members and creating new functions to help grow the business. For example, the newly established sales and marketing team is focused on raising awareness for BHI’s care model with physicians, many of whom are unaware an in-home care option exists for their patients.
Scaling a patient-centric care model
Additionally, Double Impact partnered with BHI to establish patient-centric impact goals. These include metrics that capture BHI’s expanding reach (e.g., patient visits) as well as positive patient outcomes (e.g., patient NPS and care plan adherence). Double Impact’s partnership also includes employee wellbeing and sustainability efforts, such as implementing an employee relief fund, augmenting employee health benefits, and measuring the company’s greenhouse gas emissions.
Impact Metrics
SDG Alignment
As a result of our partnership, to date, BHI has experienced significant growth in patient volume and geographic reach, while consistently delivering an extremely high patient NPS score of 97.
